Our guarantees

We offer you a one-year warranty from the date of receipt.

You have a withdrawal period of 14 days from receipt jewelry.

You can make a return request within this period to serviceclient@maitia.fr.

Once informed, our customer service will send you instructions on the procedure to follow so that you can return the jewel.

The jewel must not have been worn, modified, soiled, washed or damaged and it must be returned to us in its original case and packaging.

You will be refunded upon receipt of the product, to the bank or Paypal account that will have served as the method of payment. We will refund an amount equal to the price of the jewelry minus the cost of return. A refund confirmation will be sent to you by email. Non-compliant returns cannot be refunded and will be sent back to you.