Warranty and withdrawal period
We offer a one-year warranty starting from the reception date. You benefit from a 14-day withdrawal period from the date of receipt of the Jewellery.
To make a request for a return, please send it within this period to firstname.lastname@example.org
Once informed, our customer service will send you instructions on how to return the jewel.
The jewel must not have been worn, modified, soiled, washed or damaged. It must be returned to us in its original case and packaging.
Upon receipt of the product, the refund will be made to the bank or PayPal account used for the payment.
The amount refunded will be equal to the price of the Jewellery less return and bank charges.
A confirmation of refund will be sent to you by email.
Non-compliant returns will not be refunded and will be returned to you.